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Customer Personal Data Protection Law Clarification Text
CYXP Aviation LTD., as Cyprus Xp Travel (referred to as “Cyprus Xp Travel”, “Company”, or “We”), pay the most significant attention to ensuring the confidentiality of your data and processing your data following the legislation while performing the services we offer to our guests. 10 of the Personal Data Protection Law No. 6698 (the “Law”). within the scope of this illumination text prepared by the article, we would like to provide you with information about the following topics:
. How can we obtain your data?
1. Which personal data do we process?
2. For what purposes and legal grounds do we process your data?
3. For what purposes and with whom may we share your data?
4. What are your rights regarding your data, and how can you exercise these rights?
How can we obtain your data?
At Cyprus Xp Travel, we can contact our guests through many channels. For example
· During your visits to our agencies or branches,
· When you call our call centre and leave your information,
· During your visit to our website or application or when you become a member and make a reservation;
· You may share your data with us during e-mail communications with our customer service or other Cyprus Xp Travel employees. In addition, if your relationship with our company occurred through an intermediary institution, we may also obtain your data through these intermediary institutions. Which personal data do we process?
As Cyprus Xp Travel, we may process your data in different categories within the scope of our services to our valued guests.
* Your identity and contact information: Name, surname, TCKN, passport, etc., with your data, e-mail address, phone number, mobile phone number, information contained in your identity, address information
* Your audio and visual recordings, your photo, your call centre recordings
* Your financial information: financial records or pay information about the services you have received from our company
* Your current and historical transaction information; your hotel or package tour preferences; or travel information about your current or past reservation.
· Your request and complaint information; written or oral records of requests and complaints that you have submitted to us regarding the services offered by Cyprus Xp Travel or special requests related to an existing reservation
* Your insurance information; details about your travel insurance policy
· Your particular personal data: We may process your health information, which is specific personal data, if you have a health condition that may cause you to have special needs during your trip or if you request a reservation change or cancellation due to your illness.
For what purposes do we process your data?
As Cyprus Xp Travel, we may process your data for the following purposes and based on legal reasons:
· To provide you with the products and services you have requested in the best possible way, Section 5 of the Law.Two the Law icle. We process based on the legal reason ‘directly necessary or relevant for the establishment and performance of the contract’ contained in paragraph c of paragraph. As Cyprus Xp Travel, we offer many, many products and services, especially tour reservations, your data identity, communication, request or financial information to provide you with products and services you have requested or to carry out your membership through our website, and thus we monitor the making: Thuseser, vacations, the operation process and your membership process. For example, we make hotel reservations to perform a package tour of your choice, buy your plane tickets on your behalf, inform the people who will meet you and make informative communications to you about your trip. If it is necessary to process your particular data during the booking proparticular, we will process this process requesting your explicit.
* To improve our product and service quality, Article 5 of the Law. Two the Law icle. According to the legal reason of the ‘legitimate interest of the data controller’ in paragraph 5 of the Law and from time to time.2 of the article. We are processing it based on the legal reason ‘that the relevant person has been made public by himself’ contained in paragraph d of the paragraph. At Cyprus Xp Travel, we always look for better service to our guests. We carry out business development activities and analyses for purposes such as improving the quality of our products and services, measuring the satisfaction of our guests, getting to know our customers and their preferences more closely, and creating more efficient business strategies. We process your data for these businesses. Or we may process your personal information in the feedback you have provided publicly via social media to improve our products and engage in commercial communication Articlevi ties. Article 1. we process by obtaining your ‘exby accordance with the clause. As Cyprus Xp Travel, we offer many products and services. We may send notification content to these products and services we offer to you, and I provide you with innovations and opportunities that will excite you. It is entirely up to you to receive these notifications; you can permit us to permit uses to you whenever you want, or you can withdraw the permission you have given.
*consentLaw in todednalize finaliseuests and complaints.2 of the article. The ‘legitimate interest of the data controller’ is in paragraph f of Paragraph 5 of the Law. 2 of the article. We process it based on the legal reason ‘fulfilfulfilmente legal obligation of the data controller’ contained in paragraph o of the paragraph. Your requests and feedback are essential. We may process your data to evaluate how we can make recommendations via the services we offer, solve the problems you are experiencing, and take necessary measures to prevent them from happening again.
* 5 of the Law to create financial records 2 of the records. We process based on the legal reason ‘directly necessary or relevant for the establishment and performance of the contract’ contained in paragraph c of paragraph. We may process your data within the financial processes of our company. For example, your data may be pricing, the preparation of invoices while preparing, the creation of financial records or the execution of financial audits.
Article 5 of Law 2 is to conduct internal company activities based on the legal reason for the ‘legitimate interest of the data controller’ in paragraph f. As with almost every company, we can process your you can data while conducting processes within the company and specific records while conducting our business activities. For example, we manage our information technology infrastructure, reward the performance of our employees, or perform internal audit operations.
· To fulfil the obligations we are subject to, Article 5 of the Law applies. 2 of the article. ‘Fulfillment of the legal obligation of the data controller’ is contained in paragraph 2. We are processing Weng based on the legal reason ‘clearly stipulated in the laws’ in subparagraph a of the paragraph. As a company, we are subject to many legal obligations. For example, we may process your data to fulfil regulations regarding regulations such as tourism, tax, and insurance legislation, and we must share your information with authorised public institutions or government organisations. In organisations, your data is to receive information received by authorities such as judicial authorities, police forces, and regulatory supervisory authorities by the laws to request. For what purposes and with whom may we share your data?
In some instances, we may share your data with third parties. Below, we summarise the parties to which we may share your data and our reasons for sharing. We want to note that as Cyprus Xp Travel, we never share or make your data to unauthorised third partiunauthorisedthat are in our interests. The third parties to whom we may share your data and our reasons for sharing them are as follows:
· We may share your data with our business partners. We may share your personal information with our suppliers, such as hotel and similar accommodation service providers, transportation service companies such as airline or bus companies, insurance companies offering travel insurance services or organisation companies that enable us to provide you with the products you receive within the scope of our package tour services. Especially when you purchase tour packages that include foreign trips, our business partners to whom we transfer your information may be abroad. In many cases, the third parties to whom we share your data will also be able to process your data capacity as a controller.
· We may share your information with our suppliers. At some points where we communicate with you, we use the services of third parties other than Cyprus Xp Travel. Within this scope, we receive services from suppliers in matters directly related to our services, such as commercial message deliveries, website management, and information technology infrastructure provision. However, we may share your data with lawyers to protect the economic security of our Company. In these cases, we may transfer your data to suppliers.
· We may transfer your information to financial institutions. We may share your data with banks or payment institutions to pay for our services.
· We may share your personal information with authorised public institutions or private individuals if legally requested. By our legal obligations to which we are subject, we may need to share your information routinely or upon request with authorised practitioners or relevant organisations, organisations and tax legislation to which we are subject. For example, we may share your information with public institutions to restoration requests submitted to us by the courts within the scope of criminal investigations or during tax audits. What are your rights regarding your data, and how can you exercise these rights?
11 of the Law. According to this article, as a personal data owner, you have many rights regarding your data. We want to inform you about your rights in this section and how you can use these rights. 11 of the Law. The rights that you have under the article are as follows: You can find out whether your data is processed by us or not, If we have processed your data, you can request information from us regarding this, You can find out for what purposes we process your data and whether these purposes use your data, You can find out about the third parties to whom we transfer your data domestically or abroad,
Suppose we have processed your data incompletely or incorrectly. In that case, you can request that they be corrected and that these corrections be forwarded to the third parties to whom we have transferred your data.
Although we have processed your data by the Law and other relevant provisions of the law, you may request the deletion or destruction of your data if the reasons for processing your data disappear. You may request that the corrections made in this context be transmitted to the third parties to whom we have transferred your data.
If a result arises against you by analysing the data we process exclusively through automated systems, you can object to this result that has occurred,
If you suffer any damage due to the unlawful processing of your data, you can request compensation for the damage caused due to illegal data processing.
You can exercise these rights by submitting your requests for the above rights to us. For you to fulfil your requests regarding your rights by the legislation requirements and to have control over your data at www.cyprusxp.com, we have prepared the Cyprus Xp Travel Data Owner Application Form, which you can access from the address. After filling out the application form, you can forward the document to us by one of the methods specified in the state. Depending on the nature of your application, we will respond to your applications as soon as possible and within thirty days at the latest. As a rule, data owners' applications are answered free of charge; however, we also reserve the right to charge you according to the tariff determined by the Personal Data Protection Board in case of a cost.
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